Policies
Our Policies and Statements
Read up on our policies and statements before your visit to find out what we do to ensure the health, safety and happiness of all customers in the park!
Cancellation and Refund policy
Tickets are non-refundable.
If your plans change, we’re happy to move your booking to another date up to 24 hours before your visit, subject to availability. If we have to cancel your visit, we’ll offer an alternative date or a refund where appropriate.
This policy does not affect your statutory rights.
If you have any queries please email us on [email protected] or call us on 028 4426 0011.
Click here to read our mission statement and ethics policy.
