Begin your journey by checking in with our festive Mountpanther elves. Every family is greeted with a Christmas treat and a complimentary hot drink, setting the tone for a cosy, heartwarming start to your experience.

The Elf Guide will welcome you and lead you into the magical Elf Workshop, where the Chief Toymaker Elf will introduce your festive crafting adventure.

Children will
-create their very own Christmas decoration to take home
-colour in a special Christmas bag

Families can enjoy the workshop at their own pace, taking as much time as they need to complete their creations. Once you are ready to continue, the Festive Trail Elf will gather everyone together and lead you along the enchanting Christmas Tree Trail to the next magical experience.

The Festive Trail Elf will then lead you along our enchanting Christmas Tree Trail, where you’ll wander through Candy Cane Lane, explore the miniature Elf Village with discover plenty of magical Christmas photo opportunities along the way.

Next, step inside our Petting Barn and Reptile Room, where even more magical animal encounters await! Meet beautiful exotic birds, bunnies, bearded dragons, snakes and so much more.

Take your time, enjoy meeting the animals and soak up every special moment before continuing your festive adventure.

Warm up beside our glowing fire pit as an Elf Guide brings you to Marshmallow Toasting.
Crispy, gooey, delicious – the perfect festive treat and a cosy outdoor moment for the whole family.

It’s time for festive fun and play! Enjoy our bouncy castles, soft play and toy tractors, meet more farm animals and say hello to our Reindeer in Training.

Children can also write their own letter to Santa and post it in Santa’s special post box. Take your time here and decide when to enter Santas Magic Waiting Area

Step inside Santa’s Magic Waiting Area, a warm and immersive pre-grotto space.

Here, the elves entertain with:

-Magical Christmas stories
-Fun interactive games
-Festive videos and cosy seating
-Make magical Reindeer Food to bring home with their choice of festive extras

The moment you’ve been waiting for.
When Santa is ready, your family will be invited into the Grotto for a personal, unrushed visit.

Your grotto experience includes:

-One-on-one time with Santa
-A chat about Christmas wishes
-A Special Golden Ticket for every child
-A professional family photo with Santa
-Your Golden Ticket can be exchanged for any toy in your child’s age category in Santa’s Toyshop.

Finish your magical journey inside Santa’s Toyshop, filled wall-to-wall with exciting toys for children to choose from using their Golden Ticket.

Everyone (including adults) will also receive:

-Hot Food (cocktail sausages, chips & ) included in the ticket price.

Families can then relax upstairs to enjoy:

-Their festive food
-Christmas music
-Additional crafts and colouring activities
-A calm space to wind down before heading home